Privacy Policy

1. Introduction

SwapNG is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.

By using our website, purchasing our products or contacting us through our available communication channels, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with SwapNG, we may collect information such as:

• Your name.
• Phone number.
• Email address.
• Delivery and billing information.
• Products you purchase or inquire about.
• Information you provide when contacting customer support.
• Information submitted through forms on our website.
• Basic technical information about your device and browser.

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfil orders.
• Arrange product delivery.
• Respond to enquiries and customer support requests.
• Communicate with you about your orders.
• Process returns, exchanges and warranty requests.
• Improve our products, website and customer experience.
• Prevent fraudulent or unauthorized activity.
• Send important service-related communications.

4. Payment Information

When you make a payment through our website, payment details may be processed by third-party payment providers.

SwapNG does not intentionally store complete payment card details on our website. Payment providers may process your payment information according to their own privacy policies and security practices.

5. WhatsApp and Other Communication Channels

SwapNG may provide links to WhatsApp, telephone, email or other communication services to make it easier for customers to contact us.

When you choose to communicate with us through a third-party platform such as WhatsApp, your information may also be subject to that platform's privacy policy and terms of use.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and improve your overall browsing experience.

Cookies may also be used by certain third-party services integrated into our website.

7. Third-Party Services

We may use trusted third-party services to help operate our website and business. These may include payment providers, hosting providers, analytics services, delivery partners, communication platforms and other service providers.

These providers may have access to information only where necessary to perform services on our behalf and are expected to handle such information appropriately.

8. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

9. When We May Share Information

We do not sell your personal information.

We may share relevant information when necessary to provide our services, including with:

• Payment processors.
• Delivery and logistics providers.
• Website and technology service providers.
• Customer support or communication platforms.
• Government or legal authorities where required by law.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business records and complying with legal obligations.

11. Your Privacy Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where legally permitted.
• Ask questions about how your information is used.
• Object to certain uses of your information.

12. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

13. External Links

Our website may contain links to external websites or services. SwapNG is not responsible for the privacy practices or content of websites operated by third parties.

We recommend reviewing the privacy policies of any external website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

Any updated version will be published on this page with the revised effective date.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or how your information is handled, you can contact SwapNG using the details below.

Last Updated: August 2026